Shipping Guidelines

William Glen makes every attempt to ship orders within 24 to 48 hours. Seasonal fluctuations may result in slight delays. Please open and inspect all items within 48 hours of receipt and notify us via chat on WilliamGlen.com of any damage or shipping problems. Please be prepared to send a photo of the damaged items and of the shipping box from 2 angles. In many cases we will not require the merchandise back. Please retain all boxes and shipping materials plus the items until advised to discard or return.

We do ship internationally when available but never pay, cover or are responsible for any extra fees, taxes, tariffs or delays due to international shipping agreements. From time to time free shipping promotions are offered and are typically only applied to shipments within the USA and possibly only to the contiguous 48 states.

International shipments may incur taxes duties and other fees levied by agencies not associated with USA. These are not the responsibility of William Glen, Inc or any of our brands. Please familiarize yourself with tariffs and duties levied by your country/the destination country and advise accordingly for special requests.